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Frequently Asked Questions

COVID-19 Zen Physiotherapy Policies & Procedures:

  •  If you become sick on the day of your appointment, your cancellation fee will be waived, we will reschedule you and we ask that you please do not come in.
  • Masks are now used at the discretion of our therapists or as per client request (if you would like us to wear a mask, please just let us know we are happy to).
  • Beds, equipment and all surfaces will be sanitized after each contact between clients.

Where are you located?

Zen Physiotherapy is located in the River Heights area at 1700 Corydon inside the Corydon Village mall. We are right next door to Bernstein’s Deli adjacent to the Royal Bank and Corydon Village Medical Clinic. Zen Physiotherapy is listed as unit 5, the third unit down on the right through the entrance closest to the Royal Bank (entering underneath the Zen Physiotherapy sign).

What can you expect at your first Zen Physiotherapy appointment?

When you first arrive at Zen Physiotherapy Winnipeg, you will be asked to complete an intake form if you have not already done so online. This includes your contact information, and a thorough medical questionnaire. Administration will also ask if you have an insurance provider that we can direct bill for you (see next question for further details on insurance and direct billing).

Please wear comfortable clothing for your assessment such as shorts or sweatpants. Ensure that the physio can easily access the injured area and all surrounding areas. If you do not have appropriate clothing with you, you may be asked to change into a gown or shorts provided by the clinic. If you are a male, you may be asked to take your shirt off for the assessment. **Please remember, if you are not comfortable, just let us know and we can find an alternative way to assess you!

All initial assessments will include a thorough history of your past and present injuries and illnesses. Your physiotherapist will ask about your home and work life to better suit your treatment plan. After, they will assess you. This may include neurological screening, range of motion, strength testing, specialized testing for joints, muscles or nerves, and sport/activity specific testing. Each technique will be thoroughly explained, and your consent will be gained prior to performing each intervention.

There will be a treatment portion included in your initial assessment. Treatment may include but is not limited to: joint mobilization/manipulation, myofasical release techniques such as massage, cupping, instrument assisted soft tissue mobilization, acupuncture, dry needling, ultrasound, IFC or TENS, ice/heat and exercise prescription. A large portion of your initial assessment is on education. Education may include tips and tricks to implement into your day to reduce aggravating factors and promote healing of the injured area(s).

**It is very important to note that each technique will be discussed with you and you have the right to refuse or stop treatment at any time. If you are not comfortable with something, let your therapist know immediately. There are many ways to assess and treat an injury and we want to choose the best ones for you!

Appointment follow up frequency and plan will be discussed. Your physiotherapist’s contact information will be given so that you can consult your physio with any of your questions or concerns at any time.

What can I expect at a Pelvic Floor initial assessment?

All of the above listed in a general physiotherapy assessment will be included during the history intake. In addition, you may be asked sensitive questions about your bowel or bladder function, sexual history, pregnancy, labour and delivery if applicable.

On assessment, your physiotherapist will do both an external full body screen and an internal examination. The internal examination will be performed either vaginally or rectally to access the pelvic floor musculature. Your physiotherapist will provide you with a sheet to drape yourself and will most likely have you lying on your back with your knees bent up. Your physio will wear latex-free gloves and use a water-based lubricant for the internal examination. Each technique will be thoroughly explained, and your consent will be gained prior to performing each intervention.

As with general physiotherapy assessments, you will receive treatment at your initial assessment. This may include external joint mobilization to the spine, hips or pelvis. Myofasical release techniques may be performed both externally to hip and lumbar spine musculature, or internally to the pelvic floor muscles. Home exercises and education will be provided to suit your needs. Patient education is key to the success of pelvic floor physiotherapy and will be a focal point or your initial assessment.

**It is very important to note that each technique will be discussed with you and you have the right to refuse or stop treatment at any time. If you are not comfortable with something, let your therapist know immediately. There are many ways to assess and treat an injury and we want to choose the best ones for you!

Appointment follow up frequency and plan will be discussed. Your physiotherapist’s contact information will be given so that you can consult your physio with any of your questions or concerns at any time.

What can I expect at a Yoga Therapy initial assessment?

All of the above listed in a general physiotherapy assessment will be included during the history intake. Your therapist may also ask about your mental and emotional health to better suit your needs.

A full body physical assessment will be performed with a focus on any painful areas in the body.

Sometimes hands on treatment will be provided, but this is not a focal point of Yoga Therapy. Hands on treatment may include, but is not limited, to: joint mobilization, myofasical release techniques such as massage, cupping, instrument assisted soft tissue mobilization, acupuncture, dry needling, ultrasound, IFC or TENS, education and exercise prescription.

The main focus of the Yoga Therapy assessment will be on creating a home yoga practice to suit your needs/goals. This may include pranayama (breath work), meditation/mindfulness, physical postures, theory or self-study.

Your home practice will be performed together with your therapist and a handout with pictures of your practice will be emailed. In addition, you may be emailed meditations or pranayama routines.

**It is very important to note that each technique will be discussed with you and you have the right to refuse or stop treatment at any time. If you are not comfortable with something, let your therapist know immediately. There are many ways to assess and treat an injury and we want to choose the best ones for you!

Appointment follow up frequency and plan will be discussed. Your physiotherapist’s contact information will be given so that you can consult your physio with any of your questions or concerns at any time.

What is Osteopathy and how can they help me?

Osteopathy is a full body treatment that includes a mixture of techniques such as joint mobilization, muscle energy techniques and soft tissue therapy. Osteopathy looks at the body as a whole and treats bones, joints and muscles. Doctor’s of Osteopathy are highly trained, certified practitioners to work with a wide range of patient complaints and conditions.

How will my insurance be direct billed at Zen Physiotherapy?

We direct bill the following providers:

  • Canada Life
  • Blue Cross
  • SunLife
  • Manulife
  • Green shield
  • Worker’s Compensation Board (WCB)
  • Manitoba Public Insurance (MPI)

At your initial assessment we will do our best to determine if your insurance provider allows for direct billing and what percentage. If you know your annual maximum for physiotherapy services and your coverage percentage, please let our admin know. Prior to direct billing your insurance company, we will ask you to sign a consent form to allow us to proceed on your behalf.

If this is a Worker’s Compensation or Manitoba Public Insurance claim, your initial visit will be covered 100% and the follow up plan will be made pending approval by the insurer. If you are coming on an MPI claim but you have seen another practitioner such as a chiropractor, please let us know as we will need approval from your case manager for your visit to be covered.

How many follow up sessions will I need?

That depends! Each person’s injury and individual needs vary greatly. At your initial assessment you and your therapist can discuss expected healing times. If you do not fall within your injuries “normal” healing times for a variety of reasons this topic will be discussed further at your future follow up sessions.

Upon discharge, you will be provided with a final home maintenance program so that you can continue your rehabilitation on your own.

How long will my appointments be?

Appointment times vary depending on your needs. On average, for initial physiotherapy assessments expect to be in the clinic for 60-90minutes.

Physiotherapy Follow ups 60min.

Pelvic floor appointments 60-90min.

Yoga Therapy appointments 60-90min.

Needling only (acupuncture and dry needling) appointments 30min.

Please noted that these times may vary case to case*.

Can I just come in for acupuncture or dry needling as a standalone therapy?

Yes! Your Zen physiotherapist will first need to perform a thorough initial assessment at our regular initial assessment rate to determine your needs. After that is performed and they have determined where they need to be needling and why, you may choose to follow up at our needling only rate.

What kind of equipment will I need for my home program?

At Zen Physiotherapy we do our best to curate an exercise program that suits your unique goals and individualized activities. We try to work with the equipment that you already own at home or the gym. There may be other items that we recommend such as heat packs, resistance bands or other equipment that can enhance your home program. If these items are feasible for you, they will be available for purchase at Zen Physiotherapy or many other local providers in Winnipeg.

If we recommend a brace or device, these may be covered under your private insurance or MB health (please ask your physiotherapist for details). We typically recommend Diamond Athletics located at 75 Poseidon Bay for bracing etc.

How does Zen Physiotherapy rates compare with local competitors?

We strive to be in a mid-range price scale for treatments, which is at par with most of our competitors in the area. Please note that we have extended appointment times, offering often more than double the one on one time with your therapist than most of our competitors.

What if I am not satisfied with my treatment at Zen Physiotherapy?

Our team will always do our best to get you back to 100%. There are some cases where we feel we need to refer out to other practitioners to better suit your needs. Our therapists believe a team approach is the best way to rehabilitate your injuries and will let you know why and when that would be appropriate. If you are not getting better with our intervention techniques, we will refer you out with a home program to continue.

You can contact our management team directly with any concerns or complaints so that we can better serve you. Please email any issue to directly to the clinic manager, Rhea Tomlinson, rhea@zenphysiotherapy.com.

Additionally, we have surveys available on our website that we would love for you to fill out so that we can better serve you and others.

How do I know which Zen Yoga class is best for me?

We strive for all of our Zen Yoga classes to be therapeutic and physiotherapist-led to provide individualized modifications as needed. All Zen Yoga Classes are one hour long.

Our Zen Yoga instructor, Rhea Tomlinson, is a general and pelvic floor physiotherapist with a keen focus on modifications and adjustments.

Rhea’s Restorative classes will include breath work and shorter meditations with a focus on pairing the movement with the breath through physical postures to promote a healthy, happy body.

In Rhea’s Slow Flow practices, expect to get your heart rate going, improve balance, gently strengthen the body, and stretch and relax the body and mind.

Yoga is a great way to maintain mobility and find a balance between activating and releasing the hips, thighs and pelvic floor musculature preparing the body for the birthing process.

All Zen classes are suitable for beginners and can still be modified to suit specific needs and injuries.

We recommend trying both classes to see which or if both work for you!

Additionally, Zen Physiotherapy runs blocks of Prenatal Yoga practices. Zen Prenatal Yoga is a great way to maintain mobility and find a balance between activating and releasing the hips, thighs and pelvic floor musculature preparing the body for the birthing process.

Remember, your first Zen Yoga class is free to come and try!

Do I need to pre-register for yoga classes?

Yes, please check our online schedule which will be updated weekly for class information at: https://zenphysio.janeapp.com/

You can pre-register online or call us at 204-691-0097 to reserve your spot!

Do you have a massage therapist, personal trainers or other practitioners at Zen Physiotherapy?

At Zen Physiotherapy, we value a team approach to your healing. We currently do not offer massage therapy or other therapies at this time. We do have an awesome neighbour two units down from us, Ira Marcus Massage Therapy who we currently refer to.

We also have wonderful personal trainers at the unit beside us, Boxcar Lifestyle for group and one on one training. If you are interested in other therapies to promote your healing, we know several and can help to pair them to your needs. Please ask your physiotherapist for their recommendations.

Mon: 10:00am – 6:00pm 
Tue: 9:30am – 7:30pm
Wed: 7:00am – 8:00pm
Thu: 9:30am – 8:00pm
Fri: 10:00am – 6:00pm
Sat: Closed
Sun: 10:00am-2pm

Click here for Yoga classes schedule

Zen Physiotherapy
5-1700 Corydon Ave,
Winnipeg, Manitoba
R3N 0K1

Phone: 204-691-0097
Fax: 204-691-0067

Email:
admin@zenphysiotherapy.com

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